Trip Booking Terms & Conditions
1. THE CONTRACT
Please go through the following Terms and Conditions that govern the relationship between you (client) and Eve Holidays (P) Limited (hereinafter referred as "The Company"), Registered Company Number 179950. Please note that while booking a trip, you are agreeing to be bound by the Terms and Conditions as well as the cancellation policy and certain limitations of liability. Both parties agree to these Terms and Conditions to resolve any legal or other disputes that may arise during the trip.
2. BOOKING A TRIP
A 'trip' refers to any product itinerary or activities that you buy with us including Trekking, Tours, Expeditions, and/or other adventure and tour programs.
As we do not have online booking system yet to book trips directly through the trip booking page of each product, booking is accepted through emails and becomes definite only from the date when the Company receives payment and is confirmed through email. It is at this point that a contract between the Company and the Client comes into existence. Before your booking is confirmed and a contract comes into force, the Company reserves the right to increase or decrease the prices. Usually prices for the trips in countries other than Nepal, are not published in website due to often changed permit rules, permit fees and visa rules and visa fees, trip route changes, fluctuation in different costs indulged in the tour and for some other reasons. For the countries other than Nepal, tour itineraries, dates, prices and description of services will be worked out through email correspondence and this will be treated in consideration in case of any dispute.
Please note that the company would not be liable to any warranty, collateral agreement, prior agreement, description of services, or conditions, other than as expressed herein.
3. DEPOSIT REQUIREMENT
(a) Nepal Trips:
For Nepal Trips, you will have to make a non-refundable deposit of 25% of trip cost at the time of booking the trip. You can pay the remaining amount upon your arrival in Kathmandu and before the trip departure.
The non-refundable deposit should be sent to the Company or its Agent. The Company's Tailor Made trips may require a higher deposit or full payment at the time of booking. If deposit is different from that outlined in this clause, you will be advised by the company at the time of booking.
(b) Countries other than Nepal:
Regarding trips in the countries other than Nepal, full payment should be made at least one month prior to trip start date and the trip cost, itinerary and other information will be finalised through email.
Payment via Wire/Bank Transfer
Our Bank Details for wire Transfer:
Name of the Beneficiary: Eve Holidays Pvt. Ltd
Address of the Beneficiary: Mahalaxmi-7, Lalitpur, Nepal
Bankers Name: Himalayan Bank Ltd.
Bankers Address: Tridevi Marga, Thamel, Kathmandu, Nepal
Account No.: 019 07608180019
Account type: Current
Swift Code: HIMANPKA
Please note that we are not liable of any delay or loss during the transfer process. If in case due to use of mediator bank or any other reasons if the money received by us is less than the amount sent, you are requested upon arrival to pay accordingly so that the total is equivalent to the product cost.
E-mail us the bank reference number or remittance slips after you initiate the transfer. Sometimes bank forwards the money with different name; if we have reference number/remittance slips and sender details, it will be easy for us to check.
4. FINAL PAYMENT/ACCEPTANCE OF BOOKING/CLIENT DETAILS
(a) Nepal Trips
Final payment on trekking, tours, climbing, expedition or any kind of trips in Nepal can be made upon arrival in Nepal. Final payment can be made by bank transfer, cash or by Credit Card (Visa or MasterCard). There is 4% surcharge when the payment is made by cards (this applies to all payments; deposits, final balances, trip extension and miscellaneous purchases.)
(b) Countries other than Nepal:
Regarding trips in the countries other than Nepal, full payment should be made at least one month before trip start date and the trip cost, itinerary and other information will be finalised though email.
5. TRIP CANCELLATION BY THE CLIENT
(a) Nepal Trips
Any cancellation by a Client must be made in writing and acknowledged by the Company. The date on which the request to cancel is received by the Company or its Agents will determine the cancellation charge applicable.
• The cancellation charges are expressed hereafter as a percentage of the total tour price
• Cancellation 60 days or more before departure: Loss of deposit.
• Cancellation 59-21 days before departure: 50% of cost of services booked.
• Cancellation less than 21 days before departure: 100% of cost of services booked.
- The Client is strongly advised to take out cancellation insurance at the time of making the booking.
- Please note that no refunds will be made if you voluntarily leave a trip for any reason after the trip has begun. No refunds will be made for any accommodation, transport, sightseeing, meals or services not utilized.
(b) Countries other than Nepal
For trips in the countries other than Nepal, after the booking is confirmed and payment is received for further processing, there will be no refunds for any trip cancelled by client due to whatsoever reason.
6. CANCELLATION OF A TOUR BY THE COMPANY (FOR ALL COUNTRIES)
• The Company reserves the right to cancel any trip you booked unless guaranteed to run.
• Eve Holidays reserves the right to cancel any trip, including a guaranteed trip, prior to departure due to reasons beyond its control (i.e. due to natural disasters, flight cancellation, consequences of strikes, industrial action, wars, riots, sickness, quarantine, government intervention, weather condition etc). If the Company has to cancel a departure which is guaranteed to run, you are entitled to take an alternative trip of the same value. Guest will have to pay the difference amount, if the tour is of higher value. However, there will be no refund, if you choose not to take another tour.
Please also note that significant alterations do not include a change of airline carrier, flight time tables or itineraries provided the departure and arrival dates remain unchanged, the substitution of a vessel, modification of itineraries, and change in cabin category or hotel accommodation provided it is of the same category.
The Company is not responsible for any incidental expenses or consequential losses that the Client may have incurred as a result of the booking such as visas, vaccinations, non-refundable flights or rail, non refundable car parking or other fees, loss of earnings, or loss of enjoyment, etc
7. TRIP AMMENDMENT
(a) Nepal Trips: For Nepal trips, if the booking amendment request is received by Eve Holidays 21 days or more prior to your original trip departure, the company will make the necessary amendment with an additional charge per person. The additonal charge will be fixed through email correspondence. In case you wish to make amendments within 21 days of the trip departure, the cost of amendment may be higher depending upon the company's arrangements with other parties such as hotels, Guest Houses, ground operators or airlines.
(b) Countries other than Nepal: No trip amendments will be accepted after the trip is confirmed.
8. MEDICAL CONDITIONS AND SPECIAL REQUIREMENTS
The Company must be notified in writing at the time of booking of any medical conditions, physically challenged conditions or any other mental and or physical condition which may affect fitness to travel and or any medical condition. Failure to notify the Company may result in the client being refused travel. Failure to notify the Company of any such condition that results in cancellation will result in 100% cancellation fees to the Client.
Some trips may be unsuitable for Clients due to age, mobility, pregnancy or physical or mental conditions. It is the Client's responsibility to check prior to booking. The Company is not required to provide any special facilities unless it has agreed to do so in writing. The Company will do its best to meet Clients special requests including dietary, but such requests do not form part of the Contract and therefore the Company is not liable for not providing these requests.
Medical facilities vary from country to country and the Company makes no representations and gives no warranties in relation to the standard of such treatment.
9. TRAVEL INSURANCE
Adequate and valid travel insurance is compulsory for all travelers. Your travel insurance must cover accidents, injury, illness and death medical expenses, including any related to pre-existing medical conditions, emergency repatriation (including helicopter rescue and air ambulance where applicable) and personal liability. The Company also recommends it covers trip cancellation, curtailment and loss of luggage and personal effects. You must carry proof of insurance with you and produce it if reasonably requested by the company employees or suppliers. The company reserves the right to cancel or suspend your participation on a trip or in certain activities that comprise part of a trip, at any time, including after the commencement of your trip, with no right of refund, if you are unable to provide proof of insurance when requested.
10. LUXURY TOURS
As of now we are able to provide luxury standard tours only in Nepal. In most of our Nepal tours we have quoted different prices for luxury tour option and budget tour option. The luxury standard tour is applied only for the bookings made on luxury option. If both the luxury option and budget option tour prices are not mentioned in any trip, it is a budget option tour and not the luxury option.
11. FLIGHT DELAYS AND CHANGES IN THE ITINERARY: (ALL COUNTRIES)
Please note that mountain adventures are always unpredictable. Bad weather in mountain regions can cause flight delays. In case of delayed domestic flights, the client is responsible to bear all additional expenses including food and accommodation costs. If you wish to make an alternative arrangements such as Helicopter flight to avoid flight delays, all additional cost would be your responsibility.
Moreover, Eve Holidays does not accept any responsibility for costs incurred as a result of missed international flight, but would assist to make alternative arrangements wherever possible. Please also note that while on the field, we may have to make some changes in the itinerary due to unforeseen circumstances.
12. VISA & PASSPORT
You must carry a valid passport and have obtained the appropriate visas when traveling with Eve Holidays. Please ensure your passport is valid for 6 months beyond the duration of the trip. Nepal Visa is available on arrival in Nepal. For Tibet & Bhutan, the company can make necessary arrangements upon request. For India, the client will have to acquire the Visa from their own home country.
It is your responsibility to ensure that you are in possession of the correct visas for the countries you are traveling to. Eve Holidays cannot accept responsibility if you are refused entry to a country or places because you lack the correct visa documentation.
13. INJURIES AND EVACUATION
Eve Holidays would not be liable for any injury/health conditions/emotional or other conditions suffered by the client during the trip. Similarly, our package cost does not include any personal insurance. Hence, we advise the clients to take adequate insurance packages, including medical emergencies and evacuation by Helicopter.
14. SERVICES MISSED OR UNUSED
There will be no discounts or money refunded for missed or unused services, this includes voluntary or involuntary termination/departure from tour, i.e. sickness, death of a family member etc, late arrival on the tour, or premature departure either voluntarily or involuntarily.
15. UPDATING OF TERMS AND CONDITIONS
The Company reserves the right to update and amend these terms and conditions at anytime. It is the responsibility of the Client to keep updated with any changes. The current version of terms and conditions will always be found on the website www.eveholidays.com and will be the terms referred to in any dispute.